Services

 

If you ignore it, it will go away. Your crucial data that is. As with all equipment, your computer equipment and network devices require maintenance.

 

Your network is a critical part of your business's success. When problems arise, you need reliable services to get you up to speed as quickly as possible.

 

Extensive Experience Supporting and Maintaining the following:

 

Systems

Microsoft Dos, Windows 95, 98, ME, RedHat Linux, Mandrake Linux, Susi Linux, Microsoft Windows 2000, Windows XP 32bit & 64bit versions, Microsoft Server 2003, Microsoft Server 2000, Novell Netware 3.x – 6, Netware Services implemented with Linux, Solaris 8.x 9.x, Knoppix Linux, Windows Terminal Server with Citrix Meta-Frame XP (FR1, FR2, FR3), Unix SCO V5, Microsoft ISA Server, Windows Server 2008.

 

Hardware

Routers – Switches – Hubs (Cisco, Nortel, 3Com, Linksys, Netgear, Cabletron, Bay Networks, HP procurve), PBX switches, Cisco PIX 5X5 firewalls, Cisco Aironet Wireless Access Points, Many 802.11x Wireless Access Points, Cisco 3080 VPN Concentrator, Sonic Wall Security & content filtering,  CSU’s/DSU’s, APC Backups, Lacie rack-mount storage area or SAN, DIGI Fiber Channel to Cat 5.x Converters, PowerVault NAS, Enterprise Server Systems (IBM, HP, Compaq, Dell, SUN, Digital)

 

Software

Microsoft Exchange (5.5,2000,2003,2007) Microsoft Mail Post Office, Microsoft SQL Server (7.0, 2000), Microsoft ISA 2000,2003, Microsoft IAS (Radius), N2H2 Content filtering, Trend Virus, Symantec Virus, McAfee Virus, Microsoft SMS (2.0/2003), Veritas Backupexec,  CA ArcServe (5.5, 6.0), CA BrightStore, APC PowerChute, Dell Open Manage, Fluke Optiview Protocol Analyzer, Admin Netware Migration, Active Directory, Novell Directory Services, Admin for Active Directory/Group Policy, McAfee GroupShield (5.x, 6.x),  VMware, GFI Mail Secuity & Essentials, Novell GroupWise (5.5, 6.0), Microsoft OWA (2000,2003), Savin Scan Router, HP Webadmin, HP Jetadmin, Citrix Metaframe FR 3, Presentation Server, Windows Terminal Server, Citrix GoToMeeting, Citrix GoToAssist, Cisco PDM and CLI, Microsoft Office All Versions, Adobe Acrobat Professional, Visio Pro all versions, ACT 2005, Peachtree, Arcview, AutoCad (v12, 14, 2000), RPMS, Kalos ProParm, WEBMD Medical Manager.

 

Networking

DNS, WINS, DHCP, IPX/SPX, TCP/IP, EIGRP, MPLS, Frame Relay, RIP, BGP, VPN, IPSEC, PPTP, OSPF, SMTP, SNMP, 802.11 a/b/g/n standards, and Appletalk, RPC,

 

Service Patches

Security Updates

Reconfiguration

Error Log Checking

Performance Monitoring

Integrity Testing

Equipment Failure Monitoring

Unnecessary Process Elimination

Emergency Remote Services

User Adds, Moves, & Deletes.

Hardware and Software upgrades

Windows Troubleshooting

Wired Networking

Wireless Network
(Installation, Security, repair)

Application installation and repair

Remote access

E-mail support

Peripheral Installation

Multimedia support
(I-pod, digital cameras, Blackberries, PDA, smartphones etc.)

Backup Solutions

High-Speed internet installation/Troubleshooting

High-Speed internet service

Firewall installation and configuration

Voice Over IP (VIOP)

Discounts on hardware and software

Uninterrupted Power Supply (UPS)

Data Recover Services

Data and setting transfers

Operating System Installations/Upgrades

System Tune-Ups

Adware/Spyware Removal

Virus removal and prevention

 

Equipment/Software Purchases

Although we aren't in business to sell computer hardware, we assist our customers in the selection and purchase of network components, generally through Dell, who offers the best in component quality and service agreements. The fact that Raptor Solutions doesn't stand to make a profit on the sale of computer hardware assures our customers that any recommendation to purchase is because of the customers need for equipment, not our need to sell computers. Since the only commodity we have to sell is our time, we do charge consulting time to provide this purchase assistance. Although our involvement in the purchase process is not required, it helps assure our customers that the right components are ordered. Since we have significant experience ordering through Dell, we are also frequently able to help our customers obtain a better value than they might realize on their own.

In addition to aiding our customers in the selection and purchase of new hardware, we also offer software purchase assistance, installation, and training.